Terms of Booking & Payment.
By placing a booking with us (the property owner / his / her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set out. During your stay, you agree to abide by the subsequent conditions as set out. If you have any questions about booking with us, please contact us before making a booking.
To place a booking with us, the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set out herein. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third-party visitors are only allowed access at our express permission.
To secure any booking we require full & final payment at time of booking.
The booking will only be confirmed once funds have cleared.
Bookings made seven (7) days or less before the intended arrival date must be paid in full and will be non-refundable.
Payments can be made online via PayPal or a Credit Card via Swipe Payment.
Any charges raised against us by our banks for handling dishonoured bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
Guests booking the One Bedroom Cottage are also required to pay a £100 in cash security deposit at Check-in. Guests booking one of the guest rooms are required to pay £50 in cash security deposit. This will be reimbursed in full on departure subject to satisfactory inspection of the Cottage/Room of no loss or damages.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners. Our “QUIET HOURS” are from 11pm to 8am
Check-in & Check-out
Guests must check-in and check-out by the times stated below:
- Check-in by: 16:00pm and before 21:00pm on day of arrival
- Check-out by: 10:30am on day of departure
Cancellation, Returned Deposit & Non-Arrival Conditions
Guests who need to cancel a booking should contact us as soon as possible. Charges already paid are only returned in accordance with the following conditions:
- Cancellation made 15 days or more in advance of arrival date = Full refund issued minus a minimum 5% admin handling fee to cover credit card and Paypal charges incurred by us. (The handling fee may increase depending on the originally method of payment)
- Cancellation made between 14 days and 8 days arrival date = 50% refund of total amount paid.
- Cancellation made 7 days or less of arrival date = No refund issued.
Non-arrival guests, (No Shows) who are unable to attend or fail to attend for whatever reason, forfeit the full amount of the booking. It is recommended that booking guests have appropriate holiday / cancellation insurance in place.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
Wi-Fi Fair & Appropriate Usage Policy
Where Wi-Fi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended nor ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking or by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge of £10 per key / fob / card lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the guest, otherwise collection can be arranged.
We cannot except responsibilty for any loss or damage to any guests property or vechicles during a stay.
Smoking of any tobacco products including, but not limited to cigarettes, e-cigarettes, pipes, cigars, snuff or chewing tobacco, is strictly prohibited throughout the property.
Pets & Service Dogs
We do not accept pets throughout the accommodation, except for service dogs.
Where on-site parking is provided guests accept that they park their vehicles at their own risk.
Your Personal Details & Privacy
We are required to keep a register of guests over the age of 16 who stay with us, which includes full names and nationality, and or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation) [which comes into force in May 2018].
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into DPA and GDPR may be removed and destroyed.
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.
Covid-19 & Other Pandemics
Due to the current COVID situation we will continue to follow any Government guidelines expected of us as a business.
Should you not be able to come due to the current pandemic we will flex our cancellation policy and offer a full refund less any credit card charges we have incurred up to 48 hours before your arrival.
Example of this arrival date 1st June 2021 at 1600 hours. Refund offered up to 1600 hours on the 30th May. No refund after 1601 hours on 30th May up to arrival date on 1st June.
We may require you to provide evidence for your cancellation.
We recommend you take out a suitable travel insurance to cover any losses.
If you display symptoms during your stay you must inform us immediately and return home.
Should you be required to isolate here you will be charged the room rate for the period of isolation and the cost of any other cancellations incurred by us.
Old Workshop Drift